Peterson Moving Company ("Peterson Moving," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit petersonmovingco.com, request a quote, communicate with us, or use our moving services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly, including:

  • Name, email address, telephone number, and billing or service addresses;

  • Move details, including pickup and delivery locations, requested dates, property type, inventory, photographs, access conditions, and special instructions;

  • Communications you send through our website, email, telephone, SMS, or other channels;

  • Payment and transaction information. Payment-card information may be collected and processed by a third-party payment processor rather than stored directly by us; and

  • Any other information you voluntarily provide.

Information collected automatically, which may include:

  • IP address, browser type, device type, operating system, referring pages, pages visited, and approximate location;

  • Cookie identifiers and similar website-usage information; and

  • Information about interactions with our website, forms, emails, or advertisements.

2. How We Use Information

We may use information to:

  • Respond to inquiries and prepare quotes or estimates;

  • Schedule, coordinate, perform, and support moving services;

  • Send appointment reminders, scheduling notices, estimate updates, move-day communications, and other service-related messages;

  • Process payments and maintain transaction and business records;

  • Communicate about customer-service matters, claims, or disputes;

  • Operate, maintain, secure, and improve our website and services;

  • Measure website performance and understand how visitors use the website;

  • Detect fraud, misuse, security incidents, or unlawful activity;

  • Comply with legal, regulatory, insurance, tax, and recordkeeping obligations; and

  • Protect our rights, customers, personnel, property, and operations.

We will not use consent to receive transactional SMS messages as consent to receive marketing text messages.

3. How We Disclose Information

We may disclose information as reasonably necessary to:

  • Vendors and service providers that support website hosting, quote forms, customer management, scheduling, communications, payment processing, analytics, document storage, insurance, and similar business functions;

  • Employees, contractors, moving crews, drivers, agents, or subcontractors who need the information to provide or support requested services;

  • Professional advisers, insurers, financial institutions, auditors, and legal counsel;

  • Government agencies, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services; and

  • A buyer, successor, lender, or adviser in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.

We do not sell personal information for money. We do not sell, rent, or share mobile telephone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to vendors that help us deliver messages, but only as necessary to provide those services on our behalf.

4. Transactional SMS Communications

If you affirmatively opt in, Peterson Moving Company may send transactional text messages relating to your inquiry or requested services, such as quote and estimate notices, appointment reminders, scheduling updates, move-day communications, and customer-service notifications.

  • Consent is not a condition of purchasing services.

  • Message frequency varies according to your inquiry, scheduled services, and customer-service needs.

  • Message and data rates may apply.

  • Reply STOP to opt out. We may send one final message confirming your opt-out.

  • Reply HELP for assistance, or contact us using the information below.

  • Wireless carriers are not liable for delayed or undelivered messages.

An opt-out request applies to the applicable SMS program. We may still contact you through other lawful channels or send a text when legally permitted in response to a message you initiate. If you later want to receive transactional texts again, you must provide new consent.

5. Cookies and Analytics

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand traffic, measure performance, and help protect against misuse. You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, insurance, and regulatory requirements. Retention periods vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, however, and we cannot guarantee absolute security.

8. Your Choices

You may:

  • Decline to provide optional information, although doing so may limit our ability to provide a quote or service;

  • Opt out of transactional SMS messages by replying STOP;

  • Unsubscribe from any marketing email by following the instructions in the email;

  • Adjust cookie settings through your browser; and

  • Contact us to request access to, correction of, or deletion of personal information. We will consider requests in accordance with applicable law and may retain information when required or permitted for legitimate business, legal, security, or recordkeeping purposes.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, availability, or content of third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new effective date. Your continued use of the website after an update is subject to the revised Policy.

12. Contact Us

Questions or privacy requests may be directed to:

Peterson Moving Company
Website: petersonmovingco.com
Email: petersonmovingco21@gmail.com
Phone: (205) 910-3342
Alternate Phone: (205) 617-2122